Who do I contact for support with purchased versions of Office 2010?
Who do I contact for support with Office Trials? For online store purchases, downloads, or product key questions, please contact us. Live technical support for installation or product use for the trial is not available, but resources are available to get support online and from other Office users:
Do I have to pay for support? For questions regarding your order, download, or product key, the support is free. For technical assistance, varying fees may apply.
What self-help resources are available? Instructions on how to install, convert your trial, activate, and more, can be found online.
How do I use Microsoft Office 2010? There are several great resources and tutorials posted here.
Before the trial period ends: You will start receiving expiration reminder messages indicating the date when the trial will expire. At this point, you can convert to the full product in two ways:
After the trial period expires: The software goes into Reduced Functionality mode. You can convert into a full-use version of the product by following these steps:
The Conversion Process:Please click here to learn about converting your Office trial.
After launching the full product for the first time: You will be prompted to activate it. Unlike the trial activation, during activation of the full product, you will have the option to activate the software either over the Internet or by telephone. The default option is to activate the software over the Internet. Once that is done, the trial is converted to perpetual use with no uninstall or reinstall necessary.
If you become disconnected during a background Click-to-Run download and installation, simply reconnect to the internet and your download will continue in the background.
If you require assistance disabling any of the products noted, please contact the manufacturer’s technical support.
For more detailed instructions, click here
The product you purchased for download determines the number of PCs on which that the software can be installed and activated.
Note: Some pop up blocker and firewall programs, as well as Proxy servers, may prevent communication with our server. If you utilize these types of applications, you may need to disable them.
If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.
Exceptions to this return policy include: Microsoft Backup CD/DVDs are not refundable and are not included in our 30-day guarantee.